Discounts on Exhibition Space at the International Casual Furniture & Accessories Market
More than 300,000 square feet of exhibits make the International Casual Furniture & Accessories Market in Chicago the premier resource for indoor and outdoor casual furnishings. ICFA is a co-sponsor of the event, and ICFA members are eligible to receive discounts on the cost of temporary exhibition space at the market, held each September at the Merchandise Mart in Chicago. For more information, contact Jackie Hirschhaut via or 336-881-1016.

Sales Training Program
Improve your skills and professionalism with the ICFA Sales Training Certificate Program, lead by sales trainer, Greg Welsh, with the Welsh Sales Group. The program consists of three levels of training – Basic, Advanced and Master – including a DVD and test with each one. Upon successful completion of the program, the student will be awarded a certificate and a lapel pin.

View a video excerpt here / Learn more about the program here

Mystery Shopping Program
Video and Written Survey Mystery Shopping Options for our ICFA retailer members:

Video Mystery Shops are conducted by The Shadow Agency. Contact Russell at 817-281-1100 ext, 201 or for additional information and special ICFA pricing. Website:

Written mystery survey shops (in-person; recorded web/telephone inquiry) are conducted by Bare International, Inc. Contact Melanie McConnell, Director of Operations at for additional information and special ICFA pricing. Website:

Awards Gala
Special event held at the International Casual Furniture and Accessories Market in Chicago. Dinner, reception and awards presentation. The Design Excellence Best of Show Award, Sales Representative of the Year and Manufacturer of the Year Awards are presented, along with the Association's Apollo and Lifetime Achievement Awards. Held the third evening of the Market. To be hosted in 2015 at the Field Museum in Chicago on Friday, September 18.

To view details of all awards given, click here.

Eligible to Participate in the Prestigious Design Excellence Awards
ICFA sponsors the Design Excellence Awards for top designs in the casual furnishings industry. Considered to be the highest recognition of innovative design, this prestigious award honors the year’s best in 11 product categories as judged by a distinguished panel of industry experts. The Lillian B. Winchester Best of Show Award is chosen from among the 11 category winners. The Design Excellence Awards are the only industry awards focusing exclusively on casual furnishings products. The competition is open to ICFA members and non-members whose product will be exhibited at the International Casual Furniture & Accessories Market and fabric suppliers who may or may not be exhibiting. Click here for entry information. If you have questions, contact Jackie Hirschhaut via or 336-884-5400.

Participation in the Apollo Awards Program Honoring Excellence
in Casual Furniture Retailing

ICFA has been recognizing retail excellence in the casual industry more for 50 years with the sponsorship of the Apollo Awards and Banquet, the premier event of the casual furnishings industry. ICFA member companies nominate the finalists, which are judged on sales management, advertising, display, growth, sales training, credit history and overall goals of the retail company. For more information, contact Jackie Hirschhaut via or 336-884-5400.
Apollo Finalists Archive

ICFA Lounge
Members ONLY lounge at the International Casual Furniture and Accessories Market. Open during the entire Market. Members can enjoy refreshments, check email, host small meetings or simply relax for a few minutes during the Market.

Consumer Product Testing
ChemServe is certified to perform lead paint testing for the Consumer Product Safety Improvement Act of 2008. It employs state of the art sample preparation techniques and analysis instrumentation. Lead can be a concern in any furniture that has a painted or surface coating, whether it's one color or several colors. AHFA members pay a preferred rate per test that is one-third off ChemServe's list price. Contact Jay Chrystal at 603/673-5440 or for more information.

Container Shipping
Discounted rates on container shipping are offered through Globe Express Services. The program is designed to offer support to smaller importers shipping fewer than 500 containers a year. Services provided by GES include freight forwarding, overseas warehousing and consolidation, domestic drayage, customs brokerage, regulatory (CT-PAT) compliance, domestic warehousing/transload, and intermodal transportation (rail/over-the-road trucking). On-line visibility (track and trace) is also available via Globe’s proprietary system, iRADAR®. Details are available at, or by contacting Michelle Hall at Globe Express, 678/428-1912 or

Credit Card Program
ICFA member companies have experienced a growing rate of credit card orders, not just from smaller customers but, increasingly, from larger accounts as well. Processing fees can add up to tens of thousands of dollars – so ICFA negotiated a group program to bring the absolute lowest possible processing rates to our members! For a free comparison of processing rates, members should simply forward a current merchant statement to Elavon's Jonathan Thayer at or call 678/731-5711.

In-Store Financing
ICFA has partnered with the National Home Furnishings Association to offer our retail members a consumer financing program with excellent rates. The program is conducted by GE Capital. Complete the enrollment form and return to the ICFA Office to become part of the program.
View Member Pricing / Go to the Enrollment Form

Payroll Services
AHFA/ICFA members receive a group discount on payroll services through Heartland, the fifth largest payment processor in the United States. Services include web-enabled payroll processing, remote check and report printing capabilities, full tax or tax alert service, new hire reporting, benefit accrual tracking and payments, direct deposits, split wrapped payroll, employee pay card programs and more. A three-year, fixed-price agreement also is available to guarantee payroll processing fees. For more information, call Chad Preuss at 402-502-1514 or send an e-mail to

Fuel Card Program
AHFA/ICFA’s fuel card program offers members reduced fuel costs at thousands of truck stops nationwide. Typical rates are actual wholesale plus 2 to 3 cents, with no transaction fees. The program is managed by OTR Fuel Consulting with fuel card processing by T-Chek Systems, a subsidiary of C.H. Robinson Worldwide. The fuel card is accepted at over 9,000 truck stops in the United States and Canada. Cash can be issued on the card or the card can be used at any ATM PLUS network machine in the United States or Canada. Participating member companies also have access to E-Stop, a fuel price and news information service that provides daily and historical diesel and gasoline prices along with NYMEX energy quotes, petroleum market news and a host of other critical data related to buying, selling, trading or marketing fuel. To participate in the fuel card program, contact Jeff Beaumont, OTR Fuel Consulting at 540/494-2453.

Global Forwarding Discounts
A group discount program on shipping rates is available to ICFA members through Global Forwarding, a leading logistics, freight forwarder and transportation management company. For additional information, click here.

Public Relations Support
A variety of public relations services are offered free-of-charge to AHFA/ICFA members. These include crisis communication consultations, market event planning consultations, market press kit review and assistance, promotion of new products to the consumer media, and direct-to-consumer promotions through AHFA’s consumer website, To be included in the Furniture Finder database on this website, members must fill out the Find Your Furniture survey form, which may be found here. For more information on publicity assistance, contact Jackie Hirschhaut or Pat Bowling.

Association-Sponsored Education and Training
The association continually strives to provide the education and training needed by members to improve their business. For a complete list of AHFA events, click here. To view a list of webinars available for educational viewing, click here. A username and password are required.

To access the member's only sections of the websites, request a username and password from Brenda Grubb.

Office Depot's Business Solutions
ICFA members enjoy special discounts on hundreds of office supplies and equipment needs through Office Depot's Business Solutions Division. Member pricing is based on volume discounts made possible by the number of ICFA member companies. Additional benefits include next day delivery and customized billing and ordering. If you have questions, please contact To set up your Office Depot Business Solutions account, click here.

The Office Depot account includes Tech Depot as an additional member benefit, supplying expertise and competitive pricing in technology.
Go to Tech Depot.


PC Connection
PC Connection, a national provider of information technology solutions, offers ICFA members discounts on computing products, place secure orders using a credit card and create an individual login and password from a special ICFA member area on the PC Connection website. To begin, log in with and use the password, furniture. You will be prompted later to set up your own business account.
Go to PC Connection.

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International Casual Furnishings Association    |    1912 Eastchester Drive, Suite 100    |    High Point, NC 27260    |    Phone: 336-884-5400    |    Fax: 336-884-5303