WEBINARS FOR ICFA MEMBERS
 

The International Casual Furnishings Association's online continuing education center offers the professional development programs you want, when and where you want them. This enables your company to educate groups of people in one place at one time while eliminating travel expenses and reducing time spent out of the office.

Instructions: First, you need to download GotoMeeting CODEC and the latest edition of Windows Media Player.

Select the webinar you wish to learn more about. Should you choose to view the presentation after reading the description, just click VIEW WEBINAR to begin.

 

Overcoming Objections
- November 19, 2015

How to overcome customer objections.
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Growing Sales through World Class Customer Service
- September 29, 2015

How to have outstanding customer service.
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Everything You Wanted to Know About the ICFA Retail Benchmarking Survey and Were Afraid to Ask
- March 12, 2015

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Prop 65 for Outdoor Furnishings
- January 21, 2015

An overview of Prop 65 warning requirements especially for ICFA members.
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Color, Design and Market Trends in Residential Outdoor Products
- August 7, 2014

Gain knowledge on coordination of color palettes, design and style boards.
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The Masters of Legendary Service!
- May 7, 2014

Learn the techniques the salesperson utilizes to give the customer a pleasant experience.
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Creating Positive Cashflow with an
"Open to Buy"

- April 16, 2014

Principles of proper inventory control and how to apply these to an existing point of sales system.
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The Magic 8's of Selling
- March 25, 2014

Learn eight ways to identify the types of customers and eight ways to close the sale.
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Understanding Transportion: Part 11 - Claims & Freight Liabilities/Responsibilities
- February 5, 2014

How carriers handle claims, both overcharge and damage, and your company's freight liabilities and responsibilities.
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Understanding Transportion: Rate Making & Rate Negotiation
- January 16, 2014

How carriers determine domestic freight costs and how you can maximize efficiencies for your company and reduce your costs!
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International Casual Furnishings Association    |    1912 Eastchester Drive, Suite 100    |    High Point, NC 27265    |    Phone: 336-881-1016    |    Fax: 336-884-5303