Webinars

Professional development is a key objective of the ICFA and online continuing education classes are designed to provide valuable insight and training to our members at every phase of their careers.

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SPEAKER:Tarsha Polk,

Build Your Marketing Toolkit

Many small businesses and organizations find themselves seeking the right strategies to make their marketing efforts as effective as possible.

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SPEAKER:Jackie Regan,Dale Carnegie Training

Overcoming Objections

How to overcome customer objections.

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webinar
SPEAKER:Jackie Regan,Dale Carnegie Training

Growing Sales through World Class Customer Service

How to have outstanding customer service.

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webinar
SPEAKER:Dmitry Zolotykh,Dale Carnegie Training

Growing Sales through World Class Customer Service

How to have outstanding customer service.

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SPEAKER:Bill Perdue,AHFA

Prop 65 for Outdoor Furnishings

Outdoor furnishings sold in the State of California must comply with the requirements Proposition 65, a law requiring consumers to be warned when any product contains any one of the more than 800 chemicals

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SPEAKER:George Gehringer,METAPHOR, llc

Color, Design and Market Trends in Residential Outdoor Products

Gain knowledge on coordination of color palettes, design and style boards.

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SPEAKER:Tom Shay,Certified Speaking Professional

The Masters of Legendary Service!

Learn the techniques the salesperson utilizes to give the customer a pleasant experience.

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SPEAKER:Tom Shay,Certified Speaking Professional

Creating Positive Cashflow with an "Open to Buy"

Principles of proper inventory control and how to apply these to an existing point of sales system.

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webinar
SPEAKER:Tom Shay,Certified Speaking Professional

The Magic 8's of Selling

Learn eight ways to identify the types of customers and eight ways to close the sale.

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webinar
SPEAKER:Jeanne Kellogg,J. Kellogg and Associates

Understanding Transportion: Part 11 - Claims & Freight Liabilities / Responsibilities

How carriers handle claims, both overcharge and damage, and your company's freight liabilities and responsibilities.

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webinar
SPEAKER:Jeanne Kellogg,J. Kellogg and Associates

Understanding Transportion: Rate Making & Rate Negotiation

How carriers determine domestic freight costs and how you can maximize efficiencies for your company and reduce your costs!

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