2020 Unsung Hero Award

This new award was created to call attention to the outstanding customer service representatives at manufacturing companies throughout the casual furnishings industry. Candidates were selected based on their ability to provide exceptional customer service for their manufacturer and retailers, use of outstanding communication skills and innovative ways to problem solve, serve as a role model of professionalism and possess the talent to act as an inspiration for others as a brand ambassador.

The inaugural honoree is the late Mia Nault of Ebel. Mia was an important part of the Ebel team for 10 years until she was tragically lost in an automobile accident in February. Other finalists included Sara Brown at Telescope Casual Furniture; Christy Dase at Gensun; and Ana Hartman at Treasure Garden.