Webinars

Professional development is a key objective of the ICFA and online continuing education classes are designed to provide valuable insight and training to our members at every phase of their careers.

webinar
SPEAKER:Susan Kiley, Jessica Salisbury, Brad Schweig,

Special Events Success Stories

Three savvy ICFA retailers will share their experiences in creating special events that build both fans of your company and sales.

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webinar
SPEAKER:Matt Monroe,Advisor HR

Money-Saving Programs for ICFA Members

ICFA members can now take advantage of a program designed to help reduce your company’s overall costs and operate more efficiently.

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webinar
SPEAKER:Kaprice Crawford,Home Furnishings Association

Changes in Logistics and How It Impacts Retailers

American Home Furnishings Alliance and the Specialized Furniture Carriers take an in-depth look at the changes going on in the transportation/logistics arena.

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webinar
SPEAKER:Richard Sexton,MicroD

Social Shopping: Creating Harmony Between Website and Social Media

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webinar
SPEAKER:Tarsha Polk,

Build Your Marketing Toolkit

Many small businesses and organizations find themselves seeking the right strategies to make their marketing efforts as effective as possible.

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webinar
SPEAKER:Jackie Regan,Dale Carnegie Training

Overcoming Objections

How to overcome customer objections.

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webinar
SPEAKER:Jackie Regan,Dale Carnegie Training

Growing Sales through World Class Customer Service

How to have outstanding customer service.

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webinar
SPEAKER:Dmitry Zolotykh,Dale Carnegie Training

Growing Sales through World Class Customer Service

How to have outstanding customer service.

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webinar
SPEAKER:Mike Becher,Industry Insight

Everything You Wanted to Know About the ICFA Retail Benchmarking Survey and Were Afraid to Ask

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webinar
SPEAKER:Bill Perdue,AHFA

Prop 65 for Outdoor Furnishings

Outdoor furnishings sold in the State of California must comply with the requirements Proposition 65, a law requiring consumers to be warned when any product contains any one of the more than 800 chemicals

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webinar
SPEAKER:George Gehringer,METAPHOR, llc

Color, Design and Market Trends in Residential Outdoor Products

Gain knowledge on coordination of color palettes, design and style boards.

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webinar
SPEAKER:Tom Shay,Certified Speaking Professional

The Masters of Legendary Service!

Learn the techniques the salesperson utilizes to give the customer a pleasant experience.

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