Offenbachers

Apollo Multi-Store Category Finalist 2026

For over 50 years, Offenbachers has been a trusted name in outdoor living throughout the Washington, D.C. Metro area, known for quality patio furniture, hot tubs, and backyard essentials. Today, Offenbachers Home Escapes continues that legacy with four showroom locations across the region, offering expertly curated outdoor furnishings, spas, saunas, and personalized service designed to help customers create spaces they love coming home to.

The company’s roots trace back to the mid-1980s, when Dave Cintorino founded Spas East, specializing in hot tubs. As the business grew, it expanded into patio furniture in the early 1990s and became Home Escapes. In 2009, Alex Ikenson joined as a partner following the company’s move to Herndon, Virginia. A major milestone came in 2017 with the acquisition of Offenbachers, a long-established leader in outdoor furniture. The company rebranded as Offenbachers Home Escapes, combining the strengths and history of both brands while expanding into Rockville, Maryland, followed by additional locations in Annapolis, Maryland, and Gainesville, Virginia, in 2020.

At the core of Offenbachers Home Escapes is its dedicated team. More than a quarter of the staff have been with the company for over a decade, and their commitment is evident in every part of the operation, from the showroom floor to the headquarters and warehouse. To maintain a highly skilled sales team and strong product expertise, Offenbachers Home Escapes conducts comprehensive, in-person product and sales training throughout the year. Vendor representatives regularly visit each store to provide hands-on product training directly to the sales teams, focusing on product knowledge, key features, and differentiators. In addition, monthly in-person training sessions are held at each of the four showroom locations, with a strong emphasis on sales development, customer engagement, and improving the overall customer experience.

The management fosters a relaxed, customer-friendly atmosphere, making every visit enjoyable for both customers and employees. Employee birthdays are celebrated with homemade cakes, and coworkers decorate desks and workspaces with personal touches that reflect each other’s personality and interests. Stores close early for the annual holiday party to ensure the entire team can celebrate together, and the owner frequently hosts fun staff dinners to recognize hard work and milestones. In the warehouse, employees gather for potluck BBQs during Memorial Day, July 4th, and Labor Day. These small traditions reflect a collaborative, people-first culture and the company’s genuine appreciation for its team.

Customer satisfaction remains the company’s highest priority. A dedicated full-time customer advocate works closely across all departments to ensure every client concern is addressed promptly and every customer experience reflects the company’s core values. Offenbachers Home Escapes is proud to be highly rated across all locations, with customers consistently recognizing the company’s knowledgeable staff, product expertise, professional service, and commitment to creating an exceptional customer experience.

From knowledgeable staff and quality products to professional delivery and service, this genuine positive customer feedback reflects the company’s ongoing commitment to creating exceptional outdoor living experiences.

Offenbachers Home Escapes continues to invest in creative marketing and digital engagement to better connect with today’s consumers. Through social media storytelling, email campaigns, showroom events, and an updated online presence, the company showcases outdoor living inspiration while highlighting the expertise and personality behind the brand. Offenbachers Home Escapes also collaborates with lifestyle and wellness influencers to introduce the brand to new audiences and create authentic, relatable content that reflects how customers live and relax at home. This unique approach helps set the company apart within the outdoor living industry; by combining traditional customer service values with modern marketing strategies, they continue to strengthen their connection with homeowners throughout the region.

Offenbachers Home Escapes offers an extensive selection of patio furniture, spas, swim spas, billiard tables, and game room products. The company proudly partners with many of the most respected manufacturers in the outdoor living industry, including Castelle, Ebel, Elaine Smith, Frankford, Hanamint, Jensen Leisure, Kingsley Bate, Lloyd Flanders, OW Lee, Patio Renaissance, Polywood, Ratana, Summer Classics, Telescope, Three Birds, Treasure Garden, Tropitone, and Winston. These long-standing partnerships provide customers with access to high-quality products known for their craftsmanship, durability, innovation, and design, while also supporting ongoing product training, expert guidance, and access to the latest collections in outdoor living. Offenbachers Home Escapes credits much of its continued success to the strength of these valued vendor relationships, along with the dedication and expertise of its exceptional team.

As Offenbachers Home Escapes continues to grow, the company remains committed to the values that have defined its success for decades: quality products, trusted expertise, exceptional customer care, and a people-first culture. By combining industry-leading outdoor furnishings and wellness products with personalized service and a knowledgeable team, Offenbachers Home Escapes continues to help customers throughout the region create comfortable, beautiful spaces for relaxing, entertaining, and making lasting memories at home.