2021 Unsung Hero Award

This award was created to call attention to outstanding customer service representatives at manufacturing companies throughout the casual furnishings industry. Candidates are selected based on their ability to provide exceptional customer service, as well as outstanding communication skills, innovative problem-solving, professionalism and ability to inspire others as brand ambassadors.  This year the award was renamed in honor of the inaugural 2020 recipient, the late Mia Nault of Ebel. Sara Brown of Telescope Casual Furniture was selected as the 2021 recipient. Finalists included Terry Demeusse of Lloyd Flanders and Pam Gibson of Lane Venture.